Leaders who stand out from the crowd are those with exemplary communication skills. Offering consistent and timely information presented in a positive manner can increase employee satisfaction and retention and have a positive impact on your bottom line. Your entire organization can run more effectively and you can focus your energy on proactive planning instead of being in the reactive mode. Repeatedly, communication is cited as the most frustrating aspect of a business. Employees don’t feel included in decisions or honored for their ideas. Come learn how to increase your business effectiveness by using these no fail strategies to improve communication in your organization. Participants will learn how to:

• Use two simple rules to energize staff to be problem solvers

• Effectively praise staff for their positive efforts

• Select and use appropriate communication channels

• Extinguish "Toxic Talk" that may be polluting morale

• Ask effective questions that encourage dialogue

• Eliminate one word from your vocabulary to promote positive perceptions

• Leave a positive impression with every conversation

• Be assertive when addressing performance shortcomings with staff

• Approach "Courageous Conversations" with confidence

• Incorporate listening skills to promote two-way communication